When did customer service die? Here are a few short stories that caused my blood pressure to rise and my husband to pour soup into a bag.
Let’s just go chronologically….Brault et Martineau’s story is very long so let me sum it up for you, after I paid cash for 4 large appliances they never called me once to let me know that our order was going to be delayed a few times. So after 4 phone calls, 2 deliveries and a month went by I finally received my order. I wrote my letter of complaint, mailed it in and am not expecting anyone to actually read it.
Next on the list….Bell. They also are a long story of awful service. After several appointments and 4 techs we finally have our tv/internet/phone. I hate the tv, flipping for hours through 6 CBSs/9 CTVs/ and millions of movie channels I don’t get. The internet is slow and I really don’t need the home phone. We’ve already cancelled after a month of service and going back to Videotron.
And for the final rant…Linen Chest. This story is still not over so I’ll just give the highlights that have happened so far. We go buy a lovely soap dispenser and toothbrush holder for our new bathroom. The problem is that the soap dispenser must be rusty because it’s now causing all this strange coloured goo to ooze out at the top. My husband decides to go make the exchange 2 weeks after the purchase (with the receipt). He almost lost it when the employees accused HIM of putting the gunk there. “How do we know you didn’t do that?”, his response was simply “Are you kidding?, You’re kidding right?” They were not. This is when he proceeded to open the dispenser and pour out its contents. “Well, you didn’t do it, but you’ll have to come back when our manager is working Thursday.” So we’ll see if we get our exchange tomorrow.
OK, I think I’ve gotten it all off my chest in a very summarized fashion. Thanks for listening!